Returns & Exchange

Where can I find my order history?

Click the account button in the top right-hand corner, then click Orders.

Where can I find my downloads?

Click the account button in the top right-hand corner, then click My Downloads. This section has labels, e-books, and more.

How do I cancel an order?

We allow cancellations up to one hour after the order is placed. First, log into your Bramble Berry account. Then, click My Orders - you’ll see options to reorder or cancel. The cancel option is only available if it’s within the hour time limit.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. We don’t accept personal checks or money orders.

If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 877-627-7883 to help with payment. We don’t recommend emailing credit card information.

How do I track my order?

Once your package ships, we’ll email you with tracking information.

Do you ship internationally?

We do ship internationally. Please read our International Shipping Policies for more information.

What happens if my order is damaged or missing?

We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 877-627-7883 or email info@brambleberry.com. It helps if you have your order number and a list of the items. Note: we can only reship to the address on the original order. Due to difficulties clearing international replacement orders, we offer refunds for our international customers only.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.

Are your products tax exempt?

Many states are now requiring taxes for online purchases. If you are tax exempt and have a valid state permit, please send that to info@brambleberry.com so that we can notate your account.

How do I return items?

Eligible items must be unused and in saleable condition. That includes packaging, molds, books, stamps, toys, scales, tools, etc. Because we guarantee the safety and purity of our material, we can’t accept returns on any consumables including sodium and potassium hydroxide, essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, liquids, powders, butters, kits, or e-books out of our direct control.

If you want to return an item, please call us at 877-627-7883 or email us at info@brambleberry.com within 30 days for a resolution or a Return Merchandise Authorization (RMA).

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended insuring the return and getting the tracking information

Please allow us 10 business days to process returns.