Returns and Exchanges Policy
Eligibility
- Items must be unused and in saleable condition, including packaging
- Eligible items: molds, books, stamps, toys, scales, tools, etc.
- Non-returnable items: consumables including sodium and potassium hydroxide, essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, liquids, powders, butters, kits, or e-books
Time Frame
- Returns must be initiated within 30 days of purchase
Process
1. Contact us within 30 days at 877-627-7883 or info@brambleberry.com
2. Obtain a Return Merchandise Authorization (RMA)
3. Return authorized items (customer is responsible for return shipping costs)
4. We recommend insuring return shipments and obtaining tracking information
Refunds
- Refunds for the product price are applied to the original method of payment
- Original shipping costs, associated fees, duties, and taxes are non-refundable
- Allow 10 business days for processing returns
Exchanges and Compensation for Damaged/Missing Items
- For damaged or missing items, we offer either a replacement or credit
- Replacements will be shipped to the original shipping address only
- Due to difficulties with international shipping, we offer refunds only for international customers
Important Notes
- Check your order as soon as possible upon receipt
- For damaged items, please take photos of the items, box, and labels and email them to us
- Returns without prior authorization will not be accepted
- All unsolicited products will not be refunded or returned